Guest Help
Received a FlexCheck payment link? Learn what it is and how to pay securely.
A host sent you a FlexCheck payment link. FlexCheck is a secure tool that lets guests book approved flexible arrival and departure options, like early check-in or late checkout.
Why did I get this link?
Your host sent it so you can pay for an approved flexible request — for example, arriving early or leaving late.
Is my payment secure?
Payments are processed by Stripe, a trusted payment provider. FlexCheck does not store your full card number.
Who appears on my bank statement?
Depending on your host's setup, you may see the host's business name, Stripe, or FlexCheck on your statement.
What happens after I pay?
Your host sees the request as paid and can confirm your flexible arrival or departure.
Need a refund?
Refunds are handled by your host. Contact them directly if you need one.