Requests
Create early check-in and late checkout offers, generate payment links, and manage request statuses.
A request is a flexible arrival or departure offer you send to a guest — either an early check-in or a late checkout. This is where you create offers, generate payment links, and track status.
Request types
- Early check-in — the guest arrives before the standard check-in time
- Late checkout — the guest departs after the standard checkout time
Create a request
- 1
Click “New request.”
- 2
Choose a property.
Optionally link a reservation to pre-fill guest context.
- 3
Enter the guest name and, if available, their email.
- 4
Pick the type, requested time, price, and currency.
- 5
Save the request.
Where requests come from
Requests created from a reservation are tagged as coming from a reservation; ones you type in by hand are marked as created manually in the dashboard.
Generate a payment link
Click “Payment link” on any request. FlexCheck creates a secure checkout link you can copy and send to your guest. The guest sees your business name at checkout.
Understanding statuses
- Pending — the offer is created but not yet paid
- Paid — the guest completed payment; the link becomes read-only
- Expired — the payment link window passed without payment
Why does it say “Paid”?
Once a guest completes payment, the request is marked Paid and you don't need to generate a new link. Reopening the request will show the paid state.
Deleting a request
Deleting a request also removes its payment attempts, revenue records, sent messages, and pending approval. This cannot be undone.
Careful before deleting
If a guest has already paid, deleting the request removes the associated revenue record too. Refund or resolve the payment first if needed.